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Browse Articles by "Information Technology and Systems"
Title: A Study of Information Technology Effectiveness in Select Government Organizations in India
Authors: M P Gupta, Shivraj Kanungo, Rajesh Kumar, G P Sahu
Issue/Year: Apr-2007
Section: Research
Abstract: This study examines the effectiveness of information technology (IT) use in government organizations in India with a specific focus on the effects of IT, users attitude, and the role of management on the level of IT use. Further, the enablers for IT use that enhances the organization’s performance are identified. The results of descriptive and inferential statistics lead to a conclusion that user satisfaction is the indicator of system success and the users like a friendly system. The users are influenced more by the IS staff in comparison to non-IS staff. Top management involvement is found relatively high in IT-related problems resulting in higher budget for IT, which in turn plays a positive role in increasing the satisfaction of users. However, the initiatives to motivate IS staff are not enough and the computer training given to the users fails to take care of the latest needs. The users are required to be familiar with latest technology and therefore be given the latest training for better IT use. The difficulty in effective IT uses is, also due to some resistance experienced from the employees of organizations. This is further compounded due to the union problems.
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