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Browse Articles by "Information Technology and Systems"
Title: Deciding Information Systems (IS) Outsourcing: A Multi-Criteria Hierarchical Approach
Authors: Umesh Gulla, M P Gupta
Issue/Year: Apr-2009
Section: Research
Abstract: Attracted by the desire to cut cost and improve performance continuously, managers across the continents are showing interest in outsourcing their Information Systems. However, while there is optimism regarding the benefits of outsourcing, there are also concerns regarding security issues, technological obsolescence, vendor captivity, risk assessment in IS outsourcing relationship and so on which require serious consideration in deciding on IS outsourcing, Outsourcing is a complex decision process, which is the interplay of various internal as well as external environmental factors. The manager therefore needs to identify these factors and also measure the intensity of each factor influencing the outsourcing decision. In this paper, Analytical Hierarchy Process (AHP)— that has been used extensively in complex decisions and situations where hierarchical structure in factors are involved in decision goals—has been applied for analysing the IS outsourcing decisions.
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